Safe & Healthy Gaming

pf999's commitment to responsible gaming

Keeping a balance between fun and entertainment is what matters most. pf999 is always ready to provide all the tools and support you need to play safely — find out how today.

For players aged 21 and above only

Our Commitment

Gaming should be a source of entertainment, not a burden

pf999 believes online gaming should be purely for entertainment, and it should be enjoyed with awareness and self-control. When gaming starts to have a negative impact on daily life, it is no longer entertainment — it becomes a problem.

We place the highest importance on the wellbeing and peace of mind of all our players. This page will show you how to use pf999's tools to keep your own gaming experience in check.

Remember — gaming should never be seen as a source of income. It is only for leisure and fun. Never bet more than you can afford to lose, and do not play more in an attempt to recover losses.

Important Reminder

Only players aged 21 and above may play at pf999
Only play with money you can afford to lose
Gaming is never a solution to problems
Chasing losses by betting more is not the right approach
Spending time with family and friends should always come first

Safety Features

Our tools for your protection

Set Deposit Limits

Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and if you increase it, the change takes 24 hours to apply — this protects you from depositing more than you intended in the heat of the moment.

Time-Out Feature

Need a short break? Set a time-out on your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will be completely suspended. It gives you the chance to reassess and clear your head.

Self-Exclusion

If you need a stronger step to manage your gaming, activate self-exclusion for a period of 6 months to 5 years. During this time your account will be completely inactive and no new account can be opened.

Review Gaming History

View your full betting, deposit, and withdrawal history at any time. Reviewing your own spending patterns helps you spot excessive gaming habits early and makes it easier to make the right decisions.

24/7 Support

pf999's support team is always by your side for any concern or issue. Help is available in both Bengali and English via live chat or email. We work 24 hours a day to keep your gaming experience safe.

Minor Protection

pf999 strictly enforces a 21+ age policy. Account verification ensures no minor can access the platform. If there are children in your household, please enable parental controls on your device.

Stay Alert

Warning signs of problem gaming

If you or someone you know shows any of the signs below, it is the right time to seek help.

Spending beyond your budget

You are spending more than your planned budget and find it hard to stop.

Chasing losses

You are placing more bets to try to win back money you have lost.

Hiding from family and friends

You are keeping how much you are playing or spending secret from people close to you.

Neglecting daily responsibilities

Gaming feels more important than work, studies, or family responsibilities.

Gaming on borrowed money

You are borrowing money or dipping into savings to fund your gaming.

Emotional distress

You feel anxious, angry, or uncomfortable when you are unable to play.

How to Get Help

Asking for help is a sign of strength

If any of the signs above appear, take action immediately. There is nothing to be ashamed of — reaching out for help is the most courageous step you can take.

Contact pf999 via live chat — Bengali support is available 24/7.

Activate time-out or self-exclusion from your Account Settings.

Share the problem with a trusted family member or friend.

Lower your deposit limit to prevent overspending in the future.

Seek help from a professional counselor — consult your doctor about mental health services.

Spend time on hobbies and social activities outside of gaming.

Write to us directly at [email protected] — we will help you while keeping your information confidential.

Direct Support

Live Chat — Instant help 24/7

[email protected]

Support available in both Bengali and English

Step by Step

How to use the safety tools

Log in to your account

Open the Responsible Gaming section

In Settings, select the "Responsible Gaming" option.

Activate the tool of your choice

Deposit limit, time-out, or self-exclusion — activate whichever feature suits your needs.

Get help from support

If you have any trouble or need assistance using the tools, contact us via 24/7 live chat.

Age Verification

21+ Age Policy — strictly enforced

Account registration and gaming at pf999 is exclusively for individuals aged 21 and above. Age verification is mandatory at the time of account registration and on withdrawal requests.

If any person creates an account using false information, their account will be permanently closed and any transactions that took place may be reversed.

If there are minors in your household, keep password protection and parental controls enabled on your device. Never share your account login details with anyone else.

Our age verification process

Date of birth verification at account registration

Government-issued ID (NID / Passport) verification

Additional verification process for suspicious accounts

Withdrawals are held until verification is complete

Account immediately closed if a minor is identified

21+ For players aged 21 and above only

Healthy Gaming

Simple tips for safe gaming

Set a time limit

Decide in advance how long you will play each day. Set an alarm and stop playing when the time is up — even if you are winning.

Set your budget in advance

Keep a separate budget for gaming — spend only that amount. Never take gaming money from your bills, savings, or your family's essential expenses.

Keep your emotions in check

Do not play when you are angry, sad, or under stress. In this state your ability to make decisions is reduced and the chance of overspending increases.

Play safely, enjoy responsibly

Have a healthy gaming experience at pf999. Use our tools and support to keep your gaming safe.

Common Questions

Questions about responsible gaming

Log in to your account and go to Account Settings. Under the "Responsible Gaming" section, you will find options to set daily, weekly, or monthly deposit limits. If you need help, contact us via live chat.

Time-out is for a short-term break — your account is temporarily deactivated for 24 hours up to 30 days. Self-exclusion is long-term — your account is completely closed for 6 months up to 5 years. Self-exclusion cannot be reversed before the period ends.

Self-exclusion is normally requested by the account holder. However, if you are concerned about a family member's gaming, please contact our support team — we will understand the situation and provide whatever assistance is possible.

Your balance remains secure while self-exclusion is active. Any available balance can be withdrawn once the self-exclusion period ends. Contact our support team for more details.

Decreasing your deposit limit takes effect immediately. However, increasing a limit takes 24 hours to come into effect. This delay is intentional — it gives you the chance to reconsider your decision.

No. pf999 strictly enforces a 21+ age policy. Age is verified during account registration and on withdrawal requests. If a minor is identified, the account is immediately closed.