Your Privacy Is Our Responsibility

This privacy policy ("Policy") applies to the pf999 platform. It describes how we collect, process, store, and protect your personal information when you use our website, mobile version, and related services ("Services").

By using our Services, you are considered to have given your consent to the processing of your personal information under the terms described in this Policy. This Policy forms an integral part of our Terms and Conditions.

pf999 is committed to creating a safe and reliable gaming environment for users in Bangladesh. Protecting your privacy is one of our highest priorities.

We may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity information.
• Email address and mobile number.
• Username and password provided at account creation (stored in encrypted form).
• Financial information — such as bKash, Nagad, Rocket, or Upay numbers, or bank account details (for transaction processing only).
• Messages and information provided through support tickets or live chat.

2.2 Automatically Collected Information

• IP address and device identification information.
• Browser type, operating system, and device model.
• Service usage time, session duration, and navigation patterns.
• Information collected through cookies and similar tracking technologies.
• Gaming activity logs — deposit, withdrawal, and betting history.

2.3 Information Received from Third Parties

A limited amount of information may be collected from trusted third-party services when required for identity verification or fraud prevention. In such cases, the provider's own privacy policy will also apply.

pf999 uses collected information only for the following legitimate purposes:

• To complete account registration, verification, and management.
• To process financial transactions including deposits and withdrawals.
• To meet Anti-Money Laundering (AML) and identity verification (KYC) obligations under Bangladesh and international law.
• To detect and prevent fraud, unauthorized access, and abusive activity.
• To provide customer support via live chat and email.
• To improve platform security and performance.
• To ensure responsible gaming and impose limits where applicable.
• To send relevant promotional communications based on your consent.

Our platform uses cookies, web beacons, and similar technologies to improve service quality and personalize your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Manage login sessions and ensure the basic functioning of the platform. Without these, the service does not work properly.
• Functionality cookies: Remember your preferences and settings so your next visit is easier.
• Analytics cookies: Collect information about site usage to help improve platform performance and design.

You can control or reject cookies through your browser settings. Keep in mind that disabling essential cookies may cause some parts of the service to not work correctly.

pf999 never sells or rents your personal information to third parties. Information may be disclosed only in the following limited circumstances:

• Service providers: Payment processing partners such as bKash, Nagad, Rocket, Upay, and bank transfer — only the information necessary to complete a transaction.
• Identity verification agencies: To recognized verification service providers as part of the KYC process.
• Legal obligations: In response to a valid court order, investigating authority, or lawful request from a regulatory body.
• Business changes: In the event of a company merger, acquisition, or restructuring — you will be notified in advance in such situations.

All third-party service providers are contractually bound to maintain privacy standards consistent with this Policy.

pf999 has adopted industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transfers between your browser and our servers are encrypted.
• Password hashing — your password is never stored in plain text.
• Two-Factor Authentication support.
• Regular security audits and penetration testing.
• Restricted access — only authorized staff can access information on a need-to-know basis.
• Real-time fraud monitoring and automated alert systems.

Please note that there is no way to make data transmission over the internet completely secure. We take every precaution, but we cannot guarantee absolute security. It is your responsibility to keep your account password safe and not share it with anyone.

We retain your information only for as long as needed to fulfill the purposes described in this Policy or to comply with legal obligations.

• Information for active accounts is retained until the account is closed.
• Financial transaction records are retained for the period required by law.
• KYC documentation is kept for the period prescribed by law.
• After marketing consent is withdrawn, the relevant data is deleted as soon as reasonably possible.

Once the retention period has passed, we securely delete your data or anonymize it in a way that makes it no longer possible to identify you.

Our servers and service infrastructure may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are carried out in accordance with applicable data protection standards and with appropriate safeguards in place.

All third-party service providers contracted with us are committed to complying with internationally recognized data protection standards.

Regarding information related to your pf999 account, you have the following rights:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured, commonly usable format.
• Withdrawal of consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will try to respond to valid requests as quickly as possible.

pf999's services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. An age verification process is completed at the time of registration.

If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant information. If you suspect that someone under age is using our platform, please let us know.

pf999 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• An update notice will be displayed when you log in to the platform.
• The date of the most recent change will be noted at the top of this page.

If you continue using the service after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

For any questions, concerns, or complaints related to privacy, please contact our dedicated support team. We provide assistance in both Bengali and English.

We take all privacy-related requests seriously and try to respond within the shortest time possible.